Learn how to resolve some common issues with Data Plane nodes.
Problem: Occasionally, a Kong Gateway Data Plane node might get out of sync with the Konnect Control Plane.
If this happens, you will see the status Out of sync
on the Data Plane Nodes page, meaning the Control Plane can’t communicate with the node.
Solution: Troubleshoot the issue using the following methods:
-
Ensure the Data Plane node is running. If it’s not running, start it; if it is running, restart it.
After starting it, check the sync status in the Gateway Manager.
-
Check the logs of the Data Plane node that’s appearing as Out of sync
.
The default directory for Kong Gateway logs is /usr/local/kong/logs
.
If you find any of the following errors:
- Data Plane node failed to connect to the Control Plane.
- Data Plane node failed to ping the Control Plane.
- Data Plane node failed to receive a ping response from the Control Plane.
You may have an issue on the host network where the node resides.
Diagnose and resolve the issue, then restart the node and check the sync status in the Gateway Manager.
If the logs show a license issue, or if you are unable to resolve sync issues using the above methods, contact Kong Support.
Problem: If a Konnect feature isn’t working or isn’t available on your Data Plane node, the version may be out of date.
Solution: Check that your Data Plane nodes are up to date, and update them if they are not.
For Dedicated Cloud Gateways, see the upgrade documentation.
If you’re running Kong Gateway in hybrid mode, check that the Data Plane node versions are up-to-date:
-
Open Gateway Manager, then open your Control Plane.
-
Select Data Plane Nodes from the side menu, then click New Data Plane Node.
-
Check the Kong Gateway version in the code block.
This is the version that the Konnect Control Plane is running.
-
Return to the Data Plane nodes page.
-
Check the Data Plane node versions in the table.
If you see a node running an older version of Kong Gateway, your Data Plane node may need upgrading.
If your version is up-to-date but the feature still isn’t working, contact Kong Support.
Problem: You followed the Kubernetes installation instructions in Gateway Manager but your Data Plane node isn’t connecting.
Solution: Check your deployment logs for errors:
kubectl logs deployment/my-kong-kong -n kong
If you find any errors and need to update values.yaml
, make your changes, save the file, then reapply the configuration by running the Helm upgrade
command:
helm upgrade my-kong kong/kong -n kong \
--values ./values.yaml